Algorithmic Management

1 article

A fast-food worker under AI surveillance, with digital data streams obscuring their face and an AI interface showing 'friendliness scores'.

AI monitoring is masking worker burnout, creating ethical minefields.

At Burger King, an AI system called 'Patty' now monitors staff interactions with customers, compiling 'friendliness scores' based on their conversations.

Marcus Ellery·August 24, 2026