Career and Company

Customer Trust

2 articles

A stressed customer service agent struggling with AI interfaces, symbolizing the erosion of trust due to poor automated service.
Careers

Unhappy Customers Erode Business Reputation and Systemic Trust

Melanie Cooley spent an extra $50 and was off her medication for two weeks due to a delayed prescription delivery, a stark example of how poor customer service now carries life-altering consequences,

Nathaniel Brooks·June 21, 2026
A tech CEO overwhelmed by complex and glitching AI interfaces, symbolizing the concept of 'AI psychosis' and executive delusion in the tech industry.
Insights

Box CEO on 'AI psychosis' and tech executive delusion

After rolling out 3,000 AI agents, ClickUp CEO Zeb Evans laid off 22% of his employees, impacting hundreds.

Marcus Ellery·June 2, 2026