Customer Service
7 articles
Top 5 Critical Soft Skills for Service Professionals in 2026
Beyond taking orders, a restaurant server must engage customers, operate microcomputers for payments, and subtly steer them toward higher-priced items.
Top 4 AI Strategies for Small Business Growth and Efficiency
Camino Financial, a small business, dramatically reduced its customer resolution time from 48 hours to just 6 hours by integrating AI into its support operations, according to Salesforce .
AI monitoring is masking worker burnout, creating ethical minefields.
At Burger King, an AI system called 'Patty' now monitors staff interactions with customers, compiling 'friendliness scores' based on their conversations.
Struggling with Seasonal Spikes? See How Ethos Support Scales Your Team in 2 Weeks
Ethos Support offers a flexible, on-demand solution for businesses to quickly scale their customer support teams and manage seasonal spikes, avoiding the pitfalls of traditional BPO models. They provide rapid team deployment in as little as two weeks, month-to-month agreements, and no agent minimums.
Top 8 AI Tools for Small Business Growth Strategies
Nearly 9 out of 10 small businesses already use AI for daily tasks, yet many miss its true potential to slash customer resolution times from 48 hours to just 6.
Southwest Airlines Leads 2025 Best Customer Service Rankings
Southwest Airlines dramatically improved its on-time performance to 78.
Unhappy Customers Erode Business Reputation and Systemic Trust
Melanie Cooley spent an extra $50 and was off her medication for two weeks due to a delayed prescription delivery, a stark example of how poor customer service now carries life-altering consequences,