Customer Service

4 articles

Struggling with Seasonal Spikes? See How Ethos Support Scales Your Team in 2 Weeks

Ethos Support offers a flexible, on-demand solution for businesses to quickly scale their customer support teams and manage seasonal spikes, avoiding the pitfalls of traditional BPO models. They provide rapid team deployment in as little as two weeks, month-to-month agreements, and no agent minimums.

Sponsored by Ethos Support·July 24, 2026

Small business owner using advanced AI interface to analyze growth strategies and customer data for business expansion.

Entrepreneurship

Top 8 AI Tools for Small Business Growth Strategies

Nearly 9 out of 10 small businesses already use AI for daily tasks, yet many miss its true potential to slash customer resolution times from 48 hours to just 6.

Jenna Wallace·July 7, 2026

Southwest Airlines airplane flying high in the sky, symbolizing its top ranking in customer service and on-time performance for 2025.

Careers

Southwest Airlines Leads 2025 Best Customer Service Rankings

Southwest Airlines dramatically improved its on-time performance to 78.

Nathaniel Brooks·June 23, 2026

A stressed customer service agent struggling with AI interfaces, symbolizing the erosion of trust due to poor automated service.

Careers

Unhappy Customers Erode Business Reputation and Systemic Trust

Melanie Cooley spent an extra $50 and was off her medication for two weeks due to a delayed prescription delivery, a stark example of how poor customer service now carries life-altering consequences,

Nathaniel Brooks·June 21, 2026