Frontline Workers

1 article

A person at a crossroads, symbolizing the dilemma of promoting top performers into management roles they may not be suited for, leading to potential failure.

The Managerial Trap: Why Promoting Top Performers Often Backfires

The common practice of promoting top-performing frontline workers into management is a deeply flawed strategy, one that consistently mistakes technical prowess for leadership aptitude.

Alina Petrov·April 6, 2026